The Industrial Revolution was the starting point from which the machines started replacing humans. And now because of Digital Revolution, the technology is so developed that the Virtual machines software is replacing human.
This is the reason why companies like IBM, Cisco and Slack invested a huge amount of money for developing chatbots.
Here are some answers through which you will come to know about chatbots and how chat bot helps to increase user engagement
What are chatbots?
A Chatbot is a software application that provides quicker and relevant information to customer than ever. Because of its quick replies it is trending and on the way to become number one tool to engage users.
Why Chatbots are trending?
Reason is just that they are simple to use. No techy knowledge is required to use chatboots. If you want any information just chat your query and the bot will reply with no time! Because of the messengers the messaging platform are growing rapidly and it make logic to be present for brand where users pass most of their time instead of averting them to a mobile app or website.
How to build your own Bot?
It is not necessary to spend huge amount of money to build your own bot. There are many reliable but cheaper bot building platforms available. Here are some of them
- Chattypeople: Chattypeople is a bot building software available that allows you to create Chatbots for your business with no need of programming skills. It works with Facebook Messenger and is also integrated with PayPal and Stripe.
- Chatfuel: Chatfuel was initially launched for Telegram but after that it also gave focus on Facebook Messenger. It also integrates with Twitter, YouTube, Instagram and many others.
Chatfuel
How Chatbots will help to enhance your business?
- A chatbot can handle thousands of people at a time. This is the major advantage over human as human can handle only limited people. Thus chatbot is increasing your efficiency of a business.
- Most of the customer queries are same. It is easy through chatbots as the answer is already fed into them. Hiring a person to do this job will not be a wiser idea. Moreover as human need time to rest; chatbots can work 24×7 without any break. Thus chatbots will save your time as well as money.
- The most common mode of communication is chatting. According to survey by Software Advice, most of the Millennia’s prefers chat rather than calls communicating a business
- The level of engagement is high by the users as they also provide visual contents like images and videos.
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